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Last Updated: 25 June 2025

Welcome to Falcon Van Hire. By booking or using our van rental services, you agree to the following Terms and Conditions. Please read them carefully.

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This agreement is made between Falcon Van Hire Ltd, whose registered

address is 36A Queen Mary’s Avenue, Watford, WD18 7JP and the person(s) signing

their acceptance of the terms within.

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Please read through all the terms and conditions carefully. You can contact us in

relation to this hire policy by writing to us at the above address.

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Terminology

A ‘rental agreement’ is the document read and signed by the customer on collection

and return of the company’s vehicle. Signing the rental agreement document forms a

contract between the customer and Falcon Van Hire Ltd.

This document includes wording as ‘you’, ‘your’, ‘hirer’, ‘driver(s)’, ‘yourself’ which refers

to the person or people hiring the van.

The van or ‘vehicle’ means the vehicle under hire and includes the engine, tyres,

accessories, living equipment, bed, seats, and any other specific equipment.
 

Hire Bookings

Bookings are a minimum of one night.

On completion of the rental agreement, terms and conditions will also be agreed.

The van hire booking form must be completed with a security deposit of

£250.00.
 

The deposit payment confirms your acceptance to hire our vehicle which will be

covered by our specified insurers, and upon receipt of emailed confirmation from us

this contract shall have effect.
 

The hire charge payment will be required on the day of booking.

Vehicles will not be released until full payments are made.

You agree to pay Falcon Van Hire Ltd any additional costs over and above

the security deposit value should damage exceed this amount within 28 days of your

hire. You irrevocably authorise Falcon Van Hire Ltd to deduct from the security

deposit amounts due to Falcon Van Hire Ltd arising out of this agreement.
 

Security deposits will be refunded on return of the hired vehicle, providing that the

vehicle is returned in the same condition that it was hired in.

You will be given opportunity at the beginning of the hire to confirm the state of the vehicle to which returned condition will be expected.

 

A credit card is required in order to hire the van and in the unlikely event of damage caused that exceeds the amount of the deposit, we have the right to charge the credit card for said amount.
 

Refunds by credit card, including security deposit refunds, can take up to 28 days.

Payment is only accepted by credit cards (visa or Mastercard) or debit cards (visa,

debit or UK Maestro).
 

All rights are reserved by us to refuse any hire if in our reasonable opinion you are not

suitable to take possession of the vehicle and we do not need to state the reason for

this. We take no responsibility for any detention, delay, loss, damage that you might

experience, unless caused by our negligence.
 

You will be shown how to use the vehicle and what expectations that we have as to

its intended use.
 

All drivers must be present for collection of the van. No exceptions can be made. All drivers must provide two separate forms of photographic identification on collection of the vehicle otherwise hire will be invalidated i.e. a valid passport and driving licence.

Cancellation

In the event of a cancellation the following applies:

• Cancellations on or before 24 hours before the start of the rental period – 100% of the hire fee will be payable.

• If you change your booking date, we will only honour booking deposits for a period of

• 1 year from the receipt after which time the booking deposit is forfeited and this will not be returned to you. This can only be changed twice, and our cancellation notice above still applies.

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Insurance

Falcon Van Hire Ltd provides fully comprehensive insurance to those named on the rental agreement only and those named are the only people insured to drive the vehicle.

A copy of your driver’s licence will need to copied.

By signing this agreement, you are also confirming that you will have answered the

questions truthfully, supplying all required information.
 

Driving Licence, Health & History

Drivers must be over 25 years of age and under 75, in good health and hold a UK driving licence.

Drivers should have no mental or physical disabilities which would interfere with their

ability to drive, for example stroke/deafness/heart condition/diabetes/loss of

limb/loss of sight in an eye/epilepsy.
In addition, you must not be taking drugs likely to affect your driving or drugs prescribed by a registered medical practitioner for treatment of drug addiction.
 

You will need to have held a UK driving licence for at least 2 years.
 

We will require the driving licence numbers and other identification information for all those who intend to drive, when a booking is made.

We will need to see the driving licenses for all named drivers, plus two other forms of

identification such a passport and a recent utility bill, dated within the last 90 days of

your hire period, prior to the collection of the vehicle. These must be original photo

cards. The proofs of address must have the same address as present on the driving

licence.

The vehicle must only be driven by you or any other person who has been authorised

by us, for whom you have provided the driving licence and personal identification

information. Failure to provide accurate information may invalidate the insurance and

render you liable for all losses however sustained, including claims by third parties. The

rental agreement will be held for up to 2 years following the hire period.
 

You warrant that all information supplied to us in relation to this agreement is true and

complete. You must also inform of us of any changes from the point of booking up until after the return of the vehicle, including but not limited to the number of points on a driver’s licence.
 

You must not drive the vehicle whilst under the influence of alcohol or drugs or on any

medication that advises against or that causes drowsiness.
 

You agree to return the vehicle to us in the same condition as you rented it, subject

to expected wear and tear, with the same documents, parts and accessories, at the

location and on the date and time agreed. Failure to do so may result in further

charges applied.

Collection & Return

• Collection time is between 08:00 and 10:00 on the date of hire.

• Exact time will be provided at the point of booking.

• Return time is between 08:00 am 10:00 am.
   

On arrival of collecting the hire van please ensure you allow at least half an hour for us

to show you around the van, go through the specifics of how to operate all the features within the van and describe how the vehicle is to be used.

We may also need to go through any last-minute paperwork.

Vehicles are to be returned within the agreed time and can only be returned outside

our normal business hours via prior agreement with us. No refund is given for early return of the vehicle.
 

At Falcon Van Hire Ltd we make every effort to ensure that your van is ready for collection on time, however, during busy periods, there may be some delays which are out of our control. If this is the case, no refunds will be due to you and no extension to your hire can be added, the van will still need to be returned at the agreement time set in the rental agreement.
 

Late Return

If the vehicle is returned to the premises any later than original agreed time then

charges will apply at a minimum cost of one full day’s rental charge regardless of

circumstances. Should the late return of the vehicle make us liable for extra costs to

other customers, we reserve the right to pass on these costs to you. By signing this

document, you agree to us making such deductions.
 

Cleaning

Should the vehicle return and require more than our standard cleaning procedure you

will be charged these additional costs to restore the vehicle to its pre-rental condition.

If the vehicle is returned showing evidence of animals being present in the vehicle, this

will also incur a deep cleaning charge of £150.00.

If any damage occurs to the upholstery or the need for deep cleaning due to heavy

soilage, this will also incur a charge which will be individually evaluated.

 

Engine Care:

If any damage to the engine is caused by customer’s own actions, you will be liable for

the cost of repair. This would include putting incorrect fuel into vehicle or driving too

hard putting the engine under extreme load, driving too fast or ignoring warning lights.

You are expected to take all reasonable steps to properly maintain the vehicle

including checking tyre pressures and batteries every 500 miles.

You must report to Falcon Van Hire Ltd as soon as possible if a warning indication light is illuminated.

You agree to maintain the Vehicle to these conditions and acknowledge

that any mechanical damage occurred as a result of your failure to maintain the

vehicle in accordance with this clause must be paid by the hirer.
 

Wheels/Tyres:

You will ensure that the tyres are not damaged before hire and ensure that the wear is legal. During your hire period, if tyres and/or wheels are damaged, the cost for

refurbishment will be required.
 

Health & Safety

You must follow the health and safety guidelines when operating and using any

equipment in the van.
 

Extent of Hire:

The vans can be driven anywhere in the UK including Wales & Scotland. A period of

hire cannot exceed three months.

In the case of winter hire, Falcon Van Hire Ltd cannot be held responsible

in the event of any damage or inconveniences caused by freezing conditions. This is

the responsibility of the hirer.
 

Prohibited use of Hire

Prohibited use of the vehicle is based on both the safety of the hirers and the

preservation of our van.
 

Prohibited use includes, but may not be limited to:

• For carrying persons for hire, gain or reward.

• To carry any inflammable, explosive or corrosive materials.

• For using the vehicle for a purpose of which it is not designed including racing or driving in a dangerous or reckless manner.

• For carrying illegal substances or product either for commercial purposes financial gain, or delivery of such goods.

• For driving the vehicle in an unsafe manner or on a unroadworthy condition.

• For driving the vehicle on unsealed and non-public roads.

• Leaving with the ignition key in or on the vehicle or unlocked while it is unoccupied.

• Submersion in water or in contact with saltwater.
   

If the vehicle is used as above, you have breached the terms and conditions of hire

and are liable for cots involved to repair or replace the van.
 

Fuel:

On collection the fuel tank will be full and must be returned to us full.
An administration charge of £20.00 plus the cost of the missing fuel will be charged to you or invoiced if the van is missing fuel.

Please check if the vehicle is diesel or petrol before you take the vehicle away.

Your security deposit will be used to re-fuel the vehicle if required.
 

Smoking

Smoking, including E cigarettes/vapers, is strictly prohibited in or within 5 metres of the

Falcon Van Hire Ltd vehicles and a penalty fee of £500.00 will be imposed

for smoking inside the vehicle to cover the costs of sanitising and cleaning. If damage

including ash or burns occur, this additional repair cost will be individually charged.
 

Keys

If the vehicles keys are lost or damaged you will be liable for the costs of replacing the

keys and any cost associated with getting a new set of keys to you during your hire

period.

Your Car

If during your hire period , it is agreed that you may park your car on our premises, this

will be at your own risk. The premises are secured; however, we do not take any

responsibility for loss of or damage to your car.

You may also be liable for informing your insurance company of your vehicle’s location.
 

Breakdown

Your van has 24-hour breakdown recovery. In the unlikely event of a breakdown,

recovery or repair service will be provided by AA Breakdown service. If they cannot

repair the problem, you will be recovered back to a linked body shop associated with

Falcon Van Hire Ltd.
 

If repairs are undertaken and if you must make any payments, we will refund up to

the price of £100.00 If the bill is more than this, you will need prior authorisation from

us. This refund will only be given if you are not found to be at fault.
 

During a breakdown or loss of use of the van, our liability extends to either

replacing your van with a similar one or refunding your hire charge for any days

you lose the total use of the vehicle. A replacement van may be offered subject

to availability. If the breakdown is caused by negligence, you will be responsible for

any recovery costs or repairs incurred and you will not be refunded for the hire time

lost.

 

Should your rental be disrupted by a mechanical breakdown/van system

malfunction (which does not extend to accident or damaged caused by you), for more than 48 hours after reporting to Falcon Van Hire Ltd, you will be reimbursed up

to a maximum of the gross nightly rental rate for each night affected until the problem is rectified.
 

If the van must be recovered, you must hand over the keys to the recovery driver and not abandon the van. If you abandon the van, you will be liable for the costs of getting the vehicle back to Falcon Van Hire Ltd plus any damage caused to the van as a result of being left.
 

Accidents, Theft & Vandalism

You must report any traffic accidents to us and also the police, reporting any damage.

You must not admit fault or settle any claims yourself. If possible, please take names,

registration numbers and insurance details of the other party involved in the accident.

Please note the exact time of the accident and location and where possible.

Please take photographs of the scene.
 

Ensure that you are in a safe position and do not move the vehicle unless you have

been informed by us and the police that it is safe to do so.
 

If the van is vandalised or scratched, please note times observed and take

photographs of where it happened if known. This also must be reported to Falcon Van Hire Ltd immediately.
 

Falcon Van Hire Ltd will endeavour to ensure that any money due back to you

is released as quickly as possible, however third-party claims can take varying amounts of time to resolve. Falcon Van Hire Ltd cannot quicken up the process as the

handling of these claims is left up to Falcon Van Hire Ltd’s insurers.

Falcon Van Hire Ltd is entitled to withhold the security deposit, until your liability and the amount of damage or loss has been finally determined.
 

Your Liabilities

You are personally responsible for speeding fines, parking tickets etc. if incurred during

your hire period. You will also be liable for damage caused to third parties as a result

of negligence. This includes if a cycle rack or awning damages a third party or their

property.
 

You must only carry passengers that have allocated seatbelts. If additional passengers travel in the van, you will have breached the terms and conditions and we do not take responsibility for any accidents or injury caused as a result of this malpractice or rental period of hire lost as a result.
 

If there is damage caused to external parts including awnings or rails as a result of

negligence, you will be liable for the cost of replacement. If these are damaged as a

result of an accident, it must be reported to us at the time and again times noted, and

photographs taken. If no direct instructions are given, it is assumed that ‘common

sense’ is used, however, you can access advice and support at any time if you are

unsure how to use an item. It is expected that you do not operate equipment until you

have checked how to use it.

You are liable for damage above cab height.

You are fully responsible for damage caused by failure to assess the height of the van

and striking overhanging objects and subsequent damage to third parties and their

property. You have a duty to report any damage to Falcon Van Hire Ltd. This

also includes any damage of the undercarriage of the vehicle and is classed as gross

negligence. In these cases, you shall be liable for the full amount of damages. You shall be liable to Falcon Van Hire Ltd for an amount commensurate to the severity

of the negligence, up to and including the full amount of the loss.

The burden of proof that negligence has not occurred lies with the hirer.
 

Our Liability

We are only liable for any loss or damage suffered by you or member of your party if

loss or damage is due to our negligence. This will be explained to you prior to hire as

part of the insurance.

Subject to our obligation to deliver the vehicle, van or an appropriate substitute vehicle, you release us, from any liability to you (regardless of who is at fault)

for any loss or damage incurred by you by reason of this agreement, including but not

limited to:

• Any loss or damage caused by breakdown, mechanical defect, accident or the vehicle being unsuitable for your purpose.

• Any loss or damage to any property left in or on the van,

• Subject to any insurance arrangements agreed with us, you agree to indemnify
  and keep indemnified us, our employees and agents against any claims,
  demands and expenses (including legal costs) incurred or sustained by us by
  reason of your use and/or possession of the van.
   

Breaches of terms and conditions

If you breach the terms and conditions as set out above, we have the right to cancel

your booking without notification.
 

If you are already in the van, we may require you to leave the van immediately.
 

If you breach the terms of conditions, you will not be refunded for your hire period and

you will be liable for costs incurred in returning the van to us.
 

Privacy policy

We will collect personal information from you when booking such as name, address,

email address and contact telephone number to book the van and required

insurance.

We will only share identity information with our insurance company as required.

A copy of our privacy policy is available on request.

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If you have any questions about these Terms and Conditions, please contact us:

Falcon Van Hire
📧 Email: Accounts@falconautotech.co.uk
📞 Phone: 01923 245777
📍 Address: 36A Queen Mary's Avenue, Watford, Hertfordshire, WD18 7JP